Nuvotik VPN Support

We are happy to help with your account, subscription or connection.

Contact us

To help us answer quickly:

write from the email address of your Nuvotik VPN account, if you have one;
tell us your device model, operating-system version and app version (shown in the app's settings);
describe what happened and which server you were connecting to.

Never send us your password or any key. We will never ask for them. We also cannot see your browsing activity, so we will not ask about the websites you visit.

Subscriptions and billing

Subscriptions are billed by Apple (App Store) or Google (Google Play). To cancel, use your store's subscription settings — deleting the app or your account does not cancel a subscription. Step-by-step instructions are in our Subscription Terms.
Refunds are handled by Apple or Google under their policies.
If your subscription is not showing in the app, use Restore purchases while signed in to the same store account you purchased with.

Account deletion

You can delete your account in the app under Settings → Account → Delete account, or by email. See Account Deletion for what is deleted and what is kept.

Connection problems

Try another server location. If a server is under maintenance or busy, the app shows it and suggests another one.
Make sure your device has a working internet connection without the VPN.
On Android, if you use Always-on VPN, make sure it is set for Nuvotik VPN and not for another VPN app.
Check the service status page.

Privacy and legal

Reporting a security issue

If you believe you have found a security vulnerability in Nuvotik VPN, email support@nuvotik.com with "Security" in the subject line. Please give us a reasonable opportunity to fix the issue before disclosing it publicly.

Nuvotik VPN is operated by Value Brands FZE LLC.